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Customer Care Associate
Описание вакансии
Текст:
TL;DR
Customer Care Associate (Customer Support/Research): Managing customer communications and validating company registration data for sustainability rating workflows with an accent on high-quality support, accurate research, and database maintenance. Focus on coordinating with stakeholders, optimizing internal processes, and handling customer needs across phone and email channels.
Location: Hybrid work organization in Mauritius; locations listed as Quatre Bornes and Ebene
Salary: Not specified
Company
provides business sustainability ratings, sustainability scorecards, and actionable insights into companies' environmental, social, and ethical risks.
What you will do
- Serve as the primary customer contact through phone and email, providing high-quality support.
- Research and validate company registration details, including legal entities, business activities, and operational scope.
- Update the supplier database using national company registers and online databases.
- Respond to customer queries and coordinate with internal and external stakeholders to gather information.
- Contribute to process optimization, internal efficiency standards, and cross-departmental initiatives.
Requirements
- Bachelor's degree preferred; an HSC or diploma with equivalent experience may also be considered.
- Fluent English is required.
- At least one year of experience in customer service, customer support, or related customer experience roles.
- Strong verbal and written communication, interpersonal, active listening, multitasking, and prioritization skills.
- Advanced proficiency in Microsoft Office tools, including Excel and Word.
- Customer- and quality-oriented approach with the ability to build strong professional relationships.
Nice to have
- International customer experience exposure.
- Experience with Salesforce.
- Knowledge of additional languages.
Culture & Benefits
- Permanent position after a six-month probation period.
- Flexible working hours and hybrid work organization.
- Office and IT equipment support, internet and electricity allowance, and transportation and parking allowance.
- Wellness allowance, professional mental health support, pension contributions, and optional private health coverage.
- Learning and development programs, onboarding, mentoring, career growth management, and an e-learning platform.
- Annual performance bonus, vacation grant allowance, referral bonus, community service day, and employee-led resource groups.
Hiring process
- Submit a CV in English.
- Interview adjustments are available for candidates who require them.