TL;DR

Associate, Client Experience (Fintech): Deliver an amazing client experience by explaining investment, personal finance, and stock trading concepts in a simple and accessible way. Focus on monitoring and improving operational processes and interacting with hundreds of clients each day through phone and chat in a live client support environment.

Location: You must reside in Canada and be legally entitled to work in Canada.

Company

%hirify_global% is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.

What you will do

Deliver an amazing client experience by explaining investment, personal finance, and stock trading concepts.
Meet or exceed daily volume targets by interacting with hundreds of clients each day through phone and chat.
Monitor, facilitate, and improve operational processes, working with the back office to deliver exceptional service.
Be flexible with your work schedule, including the possibility of working earlier or later shifts and swapping Wellness Days.

Requirements

Bilingual: Strong written and verbal communication skills in both French and English.
Reside in Canada and be legally entitled to work in Canada.
Be available to work shifts, including weekends and holidays, between 8:00 AM and 8:30 PM.
Be able to commit to a full-time contract position.

Culture & Benefits

Competitive salary.
Retirement savings matching plan using %hirify_global% for Business.
Generous PTO offerings.
A wide variety of peer and company-led Employee Resource Groups.