11 дней назад
Client Services Analyst Lead (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Services Analyst Lead (Fintech): Managing client service delivery, operational communications, service performance, and escalations with an accent on stakeholder engagement, incident management, and service-level oversight. Focus on coordinating cross-functional resolution efforts, leading service reviews, supporting implementations and change activities, and improving customer satisfaction in a hybrid financial technology environment.
Location: Makati, Philippines; hybrid with three days in-office and two days virtual
Company
develops financial technology that supports businesses, communities, and the global economy.
What you will do
- Build and maintain relationships with clients and internal teams to support customer satisfaction.
- Lead client service reviews, operational meetings, incident communications, and service status discussions.
- Monitor service performance, track service-level commitments, and identify continuous improvement opportunities.
- Act as an escalation point and coordinate resolution efforts across support and operational teams.
- Support client implementations, service requests, change management activities, and ongoing business initiatives.
Requirements
- Bachelor’s degree in business, information technology, finance, or a related discipline, or equivalent work experience.
- At least five years of experience in client services, service delivery, account management, customer success, operations, or a related field.
- Experience managing client relationships and serving as the primary contact for service-related matters.
- Understanding of incident, problem, change, and service-level management processes.
- Experience with ServiceNow or similar IT service management platforms.
- Strong communication, presentation, stakeholder management, analytical, problem-solving, and prioritization skills.
Nice to have
- Experience supporting banking, payments, financial technology, or financial services organizations.
- Knowledge of ITIL practices and service management frameworks.
- Experience in 24x7 operations, managed services, or complex enterprise service delivery.
- ITIL Foundation or another relevant service management certification.
Culture & Benefits
- Opportunities to innovate in fintech and work with industry-leading clients.
- Continuous learning, professional development, and internal career growth opportunities.
- Collaborative, inclusive, and diverse work environment.
- Resources to support personal growth and community investment.
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