Customer Resolution Specialist

Location: Beijing Area, China

Company

hirify.global, through Satair (Beijing) Co. Limited, provides aerospace material support and customer service for SATAIR products.

What you will do

• Act as the single point of contact for a predefined group of customers in China.
• Process customer requests by email and phone, handle inquiries and complaints, and maintain customer records.
• Manage quotations, orders, backorders, returned goods, and customer claims while following up on delivery and satisfaction KPIs.
• Coordinate daily with procurement, warehouse, shipping, sales, product management, accounting, and finance teams.
• Support accounts receivable collection, telemarketing, and cross-selling initiatives for growth accounts.
• Provide backup coverage for colleagues and contribute to customer service quality and process improvements.

Requirements

• At least two years of customer service experience in a similar-sized organization is preferred.
• Working knowledge of English, both orally and in writing, is required.
• Strong attention to detail, communication, negotiation, dispute resolution, cooperation, and flexibility.
• Ability and willingness to work under pressure with a service-minded and customer-focused approach.
• PC literacy, including word processing, spreadsheets, and databases; knowledge of Lotus Notes and SATAIR ERP routines.
• Shipping knowledge, including dangerous goods transportation and Incoterms.

Culture & Benefits

• Work as part of a customer-centric team supporting customers in China.
• Collaborate with teams across Europe, Asia, and the United States.
• Participate in a cross-functional and international working environment.
• Follow established ethics, compliance, quality management, safety, and health procedures.
• Contribute to a positive, inclusive, flexible, and collaborative workplace.

Hiring process

• Applications are reviewed on an ongoing basis and interviews are conducted continuously.
• The position is offered on a fixed-term contract.