Digital Account Manager

Location: Birmingham, England, United Kingdom; hybrid workplace with up to 40% of the working week from home

Company

hirify.global is a digital agency delivering enterprise-level projects and marketing solutions for major client brands.

What you will do

• Manage multiple enterprise-level, cross-channel digital projects and client relationships.
• Capture client requirements and brief delivery teams, technical leads, and specialists for estimation and execution.
• Coordinate delivery against schedules, budgets, objectives, and client expectations.
• Advise clients on digital technologies, technical solutions, and third-party integrations.
• Track risks, blockers, sprint progress, project issues, and delivery reporting.
• Prepare statements of work, client presentations, status reports, project plans, and KPIs while supporting new business and account profitability.

Requirements

• Previous experience as a Digital Account Manager in a marketing agency, client-side marketing department, or IT/software provider.
• Experience managing web projects, ideally in an Agile environment.
• Strong client-facing, presentation, written, verbal, numerical, and communication skills.
• Ability to brief delivery and development teams and discuss digital technologies and digital marketing techniques confidently.
• Experience maximising revenue and account profitability and producing reports, project plans, objectives, and KPIs.
• Ability to work autonomously, lead by example, make decisions, and manage responsibility in a fast-paced digital agency environment.

Culture & Benefits

• Relaxed working environment with autonomy, thorough processes, collaboration, and knowledge sharing.
• Focus on continuous improvement, change management, and Agile ways of working.
• 25 days of holiday plus bank holidays and an additional annual Wellbeing Day.
• Pension scheme, corporate medical cash plan, wellbeing programme, Employee Assistance Programme, and enhanced family-friendly leave.
• Smart working options, employee savings, Cycle to Work Scheme, charity initiatives, and a paid Volunteer Day.
• Employee awards, referral scheme, and employee resource groups supporting inclusive communities.