Order Fulfillment Coordinator

Location: Hoofddorp, Netherlands

Company

Delta Group develops innovative, clean, and efficient energy-saving solutions, with its EMEA headquarters located near Amsterdam.

What you will do

• Act as the primary customer contact for order management, delivery status, and logistics inquiries.
• Receive, validate, and process customer orders in SAP while maintaining accurate customer and order records.
• Monitor orders from entry through delivery, communicate updates, and resolve issues to support customer satisfaction.
• Coordinate with Sales, Supply Chain, Warehouse, RMA, and other teams to ensure timely order execution.
• Coordinate outbound shipments and investigate delivery exceptions, shipment damage, claims, and proof-of-delivery discrepancies.
• Track order backlog and delivery performance while supporting improvements to fulfillment and logistics processes.

Requirements

• Intermediate Vocational Education (MBO) level or equivalent qualification.
• 1–3 years of experience in order fulfillment, order management, customer service, logistics, or supply chain operations in an international environment.
• Hands-on ERP experience, preferably SAP, including order entry, processing, and customer data maintenance.
• Fluent English, written and spoken, is required.
• Strong customer service, communication, stakeholder management, problem-solving, organizational, and prioritization skills.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.

Nice to have

• Experience in the ICT, electronics, technology, or related industries.
• Proficiency in Chinese or another foreign language.

Culture & Benefits

• Friendly and constructive working environment.
• Opportunities to contribute new ideas and support continuous improvement.
• Work within an innovative global organization focused on energy-saving solutions.