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Staff Customer Success Engineer (Cybersecurity)
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TL;DR
Staff Customer Success Engineer (Cybersecurity): Helping enterprise customers implement and operationalize public cloud security solutions with an accent on custom integrations, cloud governance, and customer security operations. Focus on troubleshooting complex environments, coordinating escalations, mitigating adoption risks, and driving measurable customer value across AWS, Azure, and GCP deployments.
Location: Remote from Germany, the Netherlands, the United Kingdom, Spain, France, or Poland
Company
Cybersecurity organization focused on protecting digital environments through cloud security and other security solutions.
What you will do
- Advise enterprise customers on adopting and operationalizing public cloud security solutions.
- Implement custom integrations and workflows within customer security operations centers.
- Troubleshoot customer issues, coordinate escalations, and work with engineering teams on resolutions.
- Coach customers on cloud security governance, change management, and Center of Excellence programs.
- Identify adoption risks, develop mitigation plans, and influence product roadmap improvements.
- Track customer satisfaction, renewals, adoption, consumption, engagement, and expansion opportunities.
Requirements
- Relevant experience in pre-sales, post-sales, support, customer success, consulting, or similar roles.
- Experience supporting endpoint software and security products, preferably cloud-native security products.
- Hands-on experience with Python, JSON, YAML, Bash, containers, Kubernetes, Docker, Linux, cloud providers, CI/CD, container registries, and serverless technologies.
- Knowledge of public cloud infrastructure, SIEM, vulnerability management tools, firewalls, malware, exploits, and operating system behavior.
- Strong troubleshooting, consulting, project management, communication, customer escalation, and resolution-negotiation skills.
- Work authorization sponsorship is not available for this position. Availability for scheduled or unscheduled after-hours support is required.
Culture & Benefits
- Remote role with collaboration across multiple geographies.
- Culture centered on trust, accountability, shared success, inclusion, and collaboration.
- Opportunity to work on complex cybersecurity and cloud transformation challenges.
- Reasonable accommodations are available for qualified individuals with disabilities or special needs.
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