Senior Customer AI Engineer (Token Factory)

Location: Remote - United States

Base compensation: $180,000–$225,000 USD per year

Company

Nebius builds a full-stack AI cloud platform for data processing, model training, inference, and production deployment, with infrastructure spanning compute, storage, networking, and applied AI.

What you will do

• Lead customer workloads from proof-of-concept through production and drive time-to-production and time-to-value.
• Ensure deployments are stable, scalable, performant, reliable, and cost-efficient.
• Work directly with customer engineering and ML teams as a trusted technical partner.
• Monitor latency, throughput, cost efficiency, and reliability while proactively identifying and resolving bottlenecks.
• Coordinate production incident resolution with internal teams and communicate clearly during high-pressure situations.
• Provide structured feedback to Product and Infrastructure teams and identify opportunities to optimize and expand usage.

Requirements

• Practical knowledge of inference frameworks such as vLLM, TensorRT, or similar.
• Solid understanding of cloud or infrastructure systems and distributed systems or high-load applications.
• Ability to troubleshoot and reason about system performance.
• Experience working directly with technical customers, including engineers or ML teams, and communicating complex topics clearly.
• Strong ownership, structured execution, proactive problem-solving, and the ability to manage multiple customers and priorities.
• Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility.

Nice to have

• Experience with AI/ML workloads, including LLMs and inference.
• Experience with GPU workloads or AI infrastructure.
• Background in solutions engineering, SRE, or technical support in B2B environments.

Culture & Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan with up to 4% company match and immediate vesting.
• Paid parental leave: 20 weeks for primary caregivers and 12 weeks for secondary caregivers.
• Remote work reimbursement of up to $85 per month for mobile and internet expenses.
• Company-paid short-term, long-term, and life insurance, plus learning opportunities and a collaborative international environment.