Customer Success Associate

Location: Hybrid role based in Milan, Italy, with in-person collaboration at the Milan HQ

Annual salary: €28,000 RAL plus €10,000 bonus; equity package also offered

Company

hirify.global is building an AI platform for legal work, used by more than 20,000 legal professionals across Europe.

What you will do

• Own the renewal process for an assigned customer portfolio, including renewal dates, paperwork, signatures, pricing, and terms in HubSpot.
• Monitor engagement and usage scores, identify at-risk accounts, and run proactive outreach to prevent churn.
• Support Customer Success Managers with renewal packages, CRM administration, and lower-touch account activities.
• Investigate usage declines and dissatisfaction signals through troubleshooting and product education, escalating issues when needed.
• Track renewal KPIs and help improve the churn-prevention playbook.

Requirements

• 0–1 years of experience in sales, account management, or a customer-facing commercial role; internships count.
• Comfort working with data, CRM systems, and customer engagement or usage scores.
• Strong organization and attention to detail when managing renewal deadlines.
• Proactive and resilient approach to customer outreach and issue resolution.
• Italian and English required.

Nice to have

• Familiarity with HubSpot or a similar CRM.
• Interest in the legal industry.

Culture & Benefits

• Hybrid work balancing remote work with collaboration at the Milan HQ.
• Health insurance and meal vouchers.
• Performance bonuses and an equity package.
• Team retreats and off-sites.
• Opportunity to progress into a Customer Success Manager role in approximately six months based on renewal and churn-prevention results.