2 часа назад
Service Delivery Leader (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Delivery Leader (AI): Managing software development delivery, cross-functional teams, client relationships, and operational execution with an accent on resource planning, stakeholder alignment, and team performance. Focus on improving delivery workflows with AI tools, resolving complex client and team issues, and driving continuous improvement across service operations.
Location: Guatemala City, Guatemala
Company
designs, builds, and scales AI-powered software solutions across design, development, cloud, data, and artificial intelligence.
What you will do
- Ensure software development teams have the resources and support required to deliver high-quality solutions.
- Build client relationships, identify customer needs, address concerns, and improve customer satisfaction.
- Manage delivery expectations, team budgets, operational priorities, risks, and capacity constraints.
- Align cross-functional teams with client goals, business requirements, and delivery objectives.
- Support team well-being, professional growth, workload balance, conflict resolution, and performance improvement.
- Use AI tools to improve operational efficiency, summarize delivery information, streamline communication, and promote continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or equivalent professional experience.
- At least 3 years of experience in service delivery, project management, or related roles.
- At least 2 years of experience leading teams in software development environments.
- Experience with software development projects, cross-functional Agile teams, client relationships, resource planning, and delivery operations.
- Strong communication, stakeholder management, leadership, conflict resolution, negotiation, and customer service skills.
- Professional English proficiency required.
Nice to have
- Experience working with support and maintenance teams.
- Familiarity with AI tools for operational efficiency and delivery workflows.
Culture & Benefits
- High-performance culture focused on empowering excellence, collaboration, respect, transparency, and efficient communication.
- Opportunities to learn quickly, take ownership, and work with strong cross-functional teams.
- Exposure to modern ways of working and AI-native transformation.
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