Configuration Ops

Location: All Cities, Colorado, United States of America

Salary: $52,750–$79,650 USD annually, with potential bonus and/or equity for candidates in the United States.

Company

hirify.global provides technology products and services and supports product, service, and solution portfolio lifecycle management.

What you will do

• Develop support strategies for product families and integrate service requirements into product development.
• Establish and monitor product service metrics, identify performance gaps, and recommend corrective actions.
• Collaborate with regional, global, and cross-functional teams on service planning, execution, and evaluation.
• Execute project plans, provide research and data analysis, and report progress and impediments.
• Build customer relationships and support revenue growth and customer satisfaction.
• Act as a liaison between business units and sales to align service initiatives and business outcomes.

Requirements

• Four-year degree in Business Administration or a related discipline, or equivalent work experience.
• Typically 0–2 years of experience in service business management, delivery, solution architecting, business planning, or a related field.
• Knowledge of product management, project management, business strategy, data analysis, analytics, and Agile methodology.
• Experience or familiarity with customer relationship management, KPIs, product strategy, product marketing, and go-to-market strategy.
• Strong communication, results orientation, learning agility, digital fluency, and customer centricity.

Culture & Benefits

• Full-time position with no shift premium.
• Health, dental, vision, disability, life insurance, and employee assistance benefits.
• Flexible spending account and generous time-off policies.
• Four to twelve weeks of fully paid parental leave based on tenure.
• Eleven paid holidays plus flexible paid vacation and sick leave.