Director, Deployment Operations

Location: Ottawa, Ontario, Canada; hybrid. Candidates must be Canadian citizens or eligible to work in Canada.

Salary: CA$156,696–CA$195,870 annually, including base salary and performance-based variable compensation. Equity and bonus offered.

Company

hirify.global provides a cloud-based video security platform that transforms camera and system data into real-time operational insights for businesses across more than 35,000 locations.

What you will do

• Own and continuously improve the sales-to-deployment operating model, including handoffs, planning, capacity, quality standards, and accountability.
• Lead managers across Deployment Execution, Optimization & Automation, and Operations Enablement.
• Drive automation, tooling, and process-improvement initiatives that increase throughput, reduce cycle time, and improve customer deployment experiences.
• Own deployment metrics, forecasting, reporting, and operational outcomes tied to ARR realization.
• Partner with Sales, Customer Success, Support, Product, and Finance to align planning and resolve cross-functional issues.
• Oversee installation partners and field resources, establish governance and reporting standards, and handle high-impact escalations.

Requirements

• 8+ years of experience in operations, deployment, implementation, or professional services, including 3+ years leading managers or multi-team functions.
• Experience designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS, or hardware-enabled services environment.
• Proven success leading process-improvement and automation initiatives with measurable efficiency, quality, or revenue impact.
• Strong analytical and business acumen, including ownership of KPIs, capacity planning, and operational reporting tied to financial outcomes such as ARR.
• Excellent cross-functional leadership and communication skills, with the ability to influence senior leaders.
• Canadian citizenship or eligibility to work in Canada, successful criminal records check, and compliance with hirify.global security policies are required.

Nice to have

• Experience in physical security, video surveillance, IoT, or other field-deployed technology.
• Experience managing installation partner or channel networks across multiple regions.
• Familiarity with Salesforce, HubSpot, NetSuite, Asana, Jira, n8n, or similar operations and automation platforms.
• Background in Lean, Six Sigma, or another formal continuous-improvement methodology.

Culture & Benefits

• Hybrid work support where the role allows, with clear expectations about required work arrangements.
• Equity for full-time, permanent employees.
• Fully paid health and dental benefits with no waiting period, plus a $500 health spending account.
• Monthly reimbursement for fitness, wellness, or mental health programs.
• Merit-based growth, candid feedback, team connection, and a focus on urgency, quality, trust, and collaboration.

Hiring process

• Introductory call with the Talent Team.
• Behavioural interview, hiring manager interview, and cross-functional panel interview.
• Reference checks followed by offer and onboarding.