Services Sales & Contracts Specialist I (Biopharma)

Location: Remote - Germany; regular travel to customer sites is required, with heavy travel during the first 12–18 months.

Base salary: €49,300–66,700 per year, plus eligibility for variable cash compensation and, where applicable, equity.

Company

hirify.global develops technologies and solutions for bioprocessing and the production of biologic drugs.

What you will do

• Manage assigned service sales accounts, strengthen customer relationships, and support business growth.
• Identify and document instruments at customer sites to expand coverage for service contracts, preventative maintenance, and qualification services.
• Negotiate pricing and site contracts while maintaining compliance with company objectives.
• Promote and secure annual service contracts and provide expert guidance on available service options.
• Maintain accurate quotes, agreements, communications, and customer data in CRM systems.
• Collaborate with leadership and cross-functional teams, share customer feedback, and travel to customer sites as needed.

Requirements

• Bachelor’s degree.
• 3–5 years of customer service, quoting, vendor management, data entry, or related office experience.
• Strong customer relationship-building, communication, negotiation, time management, and prioritization skills.
• Experience with Salesforce or other CRM systems, along with strong computer skills in Word, Excel, PowerPoint, and web search.
• Ability to work autonomously, troubleshoot issues, analyze information, and maintain accurate, organized records.
• Ability to travel regularly to customer sites, especially during the first 12–18 months.

Nice to have

• Laboratory experience.
• Service sales, sales support, or inside sales experience.
• Service marketing, project planning, and basic data analysis skills.

Culture & Benefits

• Remote work based in Germany with customer-site travel.
• Eligibility for bonus or commission programs.
• Eligible roles may receive equity as part of the compensation package.
• Work focused on improving cost and process efficiency in bioprocessing.