Service Desk Analyst

Location: Onsite at the Easton Oval office in Columbus, OH; candidates must be currently authorized to work full-time in the United States.

Company

hirify.global provides banking products and services supported by internal technology and service teams.

What you will do

• Provide technical assistance for computer systems, hardware, and software through telephone and email support.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Deliver prompt, accurate service and build relationships with internal customers.
• Document support notes and compile guidance to help colleagues resolve issues effectively.
• Follow up with customers, partner with internal support groups, and drive service desk improvement initiatives.
• Work toward call handle time, availability, and quality goals in a high-volume environment.

Requirements

• At least 1 year of IT support, customer service, or call center experience, including relevant internships, academic projects, or coursework.
• Associate's degree.
• Professional verbal communication skills and the ability to handle difficult conversations.
• Ability to resolve complex problems using computer screens, documentation, and other resources.
• Experience with Microsoft Office applications and the Internet.
• Availability for daytime and evening hours during the week and some weekends as part of a permanent schedule.

Nice to have

• Familiarity with ServiceNow, Genesys Call Center tooling, or similar technical environments.
• Previous banking environment experience.
• A+ or Network+ certification.
• HDI certification.

Culture & Benefits

• High-volume internal service environment focused on prompt and accurate support.
• Collaboration with internal support groups and colleagues.
• Office-based work with the need to use a headset and sit for extended periods.
• Huntington does not sponsor immigration benefits or work permission for this position.