TL;DR

Customer Success Manager (SaaS): Управление онбордингом, адаптацией и удержанием клиентов SaaS платформы с акцентом на техническую поддержку и максимизацию ценности продукта. Фокус на построении долгосрочных отношений, решении проблем клиентов и расширении партнерств.

Location: Remote (UK), London (hybrid option)

Company

%hirify_global% is a market leader in AI-powered search solutions, serving over 17,000 businesses globally with a high-performance search platform.

What you will do

Drive onboarding, adoption, retention, and success of customers.
Conduct product trainings and enablement for users.
Collaborate with Solutions Architects on project management and technical requirements.
Provide proactive recommendations to optimize platform usage.
Identify churn risks and develop strategies to retain and win back customers.
Track key account metrics and forecast retention.

Requirements

Must be located in the UK or able to work remotely within the UK.
2-3 years experience in customer success, account management, or project management in SaaS.
Experience managing technical product portfolios.
Strong relationship management and communication skills.
Ability to prioritize, influence, and drive decisions.
Proven time management and customer engagement skills.

Culture & Benefits

Flexible workplace model with autonomy over work location and schedule.
High-trust environment emphasizing impact and contribution.
Global presence with offices in Paris, NYC, London, Sydney, and Bucharest.
Inclusive and diverse workplace culture.