TL;DR

Customer Success Manager (SaaS): Driving onboarding, adoption, retention, and overall success for %hirify_global%'s customers with an accent on relationship management and technical product understanding. Focus on optimizing product usage, maximizing value, and resolving account issues to reduce churn and expand partnerships.

Location: Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the nature of the role it may be available with either a hybrid-remote or in-office schedule.

Company

%hirify_global% is an AI Search solution empowering 17,000+ businesses to compose customer experiences at internet scale.

What you will do

Drive onboarding, adoption, retention, and overall customer success.
Conduct product training to enable users.
Partner with Solutions Architects to guide customers through project management and technical requirements.
Provide proactive recommendations to optimize platform use.
Maximize the adoption of product features.
Function as the voice of the customer and provide internal feedback.

Requirements

2 - 3 years of experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business.
Experience working with a portfolio of accounts, supporting a highly technical product.
Ability to establish relationships, present, and communicate effectively at all levels of an organization.
Ability to set priorities, drive decisions, and get closure on recommendations and issues.
Excellent presentation, written and verbal communication skills.

Culture & Benefits

%hirify_global%'s flexible workplace model empowers all %hirify_global%ns.
Emphasis on individual impact, contribution, and output over physical location.
High-trust environment with autonomy to choose where to work and when.
Global presence with physical offices in Paris, NYC, London, Sydney, and Bucharest.
Remote work options available for many team members.