6 часов назад
Junior Technical Support Assistant
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior Technical Support Assistant (Financial Markets): Monitoring and responding to technical support tickets, chats, FAQs, and phone queries in Nassau with an accent on clear explanations, mathematical reasoning, and customer communication. Focus on managing incoming requests, supporting trading-platform users, working in shifts, and maintaining up-to-date product knowledge through intensive training.
Location: Nassau, Bahamas
Company
develops software and platforms for financial markets and trading.
What you will do
- Monitor and respond to incoming technical support tickets, chats, and frequently asked questions.
- Manage and distribute incoming queries from clients and users.
- Provide customer support by phone.
- Assist with internal departmental workload as needed.
Requirements
- Bachelor’s or master’s degree in mathematics, finance, computer science, IT, or a related field.
- Strong mathematical understanding and high computer literacy, including excellent knowledge of internet software.
- Fluent English is mandatory.
- Ability to work effectively in a team and work in shifts.
- Clear communication, sound reasoning, strong attention to detail, fast learning ability, and strong moral and ethical character.
Nice to have
- Knowledge of trading platforms or experience in financial markets.
- Previous technical customer support experience.
- Computer Science degree.
- Spanish or Portuguese language skills.
Culture & Benefits
- Intensive initial training and continuous knowledge updates.
- Attractive payment conditions and a benefits package.
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