Technical Support Specialist (Telehealth)

Location: Remote, United States

Base salary: $52,200–$63,800 per year

Company

hirify.global provides technology-enabled healthcare and telehealth solutions across urgent, acute, specialty, behavioral, and chronic care.

What you will do

• Resolve technical issues for customers across hirify.global’s web, mobile, software, and hardware products.
• Create, track, and document support tickets with timelines, findings, reproduction steps, and resolution details.
• Investigate application issues, analyze logs, reproduce recurring problems, and escalate cases to Tier 3, engineering, hosting, developers, or vendors.
• Communicate with customers and internal teams through phone, email, chat, and other channels while handling time-sensitive incidents professionally.
• Support critical incident management and identify recurring product or vendor performance trends.
• Contribute to knowledge articles and training materials while developing subject-matter expertise in product workflows.

Requirements

• 0–2 years of customer-facing technical support experience with software and applications, including web and mobile support.
• Experience with Windows, Windows 10, macOS, iOS, and Android operating systems.
• Proficiency with Microsoft Office 365 and desktop conferencing tools such as Teams and Zoom.
• Strong knowledge of at least one general-purpose programming language, such as Java or Python.
• Understanding of application troubleshooting, root cause analysis, structured problem-solving, and application log analysis.
• Strong written and verbal communication skills, customer focus, independence, and the ability to work in fast-paced, interruption-prone environments.

Nice to have

• Exposure to WebRTC, integrations, AWS CloudWatch, Elasticsearch/Kibana, Rhapsody, or FHIR.
• Experience with Jira, Confluence, and Salesforce.
• Bachelor’s degree in a technical discipline or certifications such as A+, ITIL, or GCP.

Culture & Benefits

• Virtual-first work environment with work-life flexibility, Summer Fridays, and designated mental health days.
• Flexible paid time off, paid parental leave, and healthcare, dental, and vision insurance.
• 401(k) match, employee stock purchase program, and tuition assistance.
• Access to hirify.global telehealth services, SilverCloud, The Clinic by Cleveland Clinic’s second-opinion program, and the Calm app.
• Rotational after-hours on-call support is part of the role.

Hiring process

• Identity verification through Greenhouse Identity Verification powered by CLEAR is required to continue in the interview process.