Senior UX Researcher

Location: Delft, Netherlands

Salary: EUR 4,500–5,500 per month

Company

hirify.global is an international software company specializing in service management, with 700 employees in 8 countries and 5,500 customers worldwide.

What you will do

• Own the research direction across one or more product domains, identifying knowledge gaps and defining research questions and study plans.
• Design and independently conduct complex qualitative and quantitative UX research involving multiple stakeholders and user groups.
• Synthesize insights across studies and sources to identify patterns and strategic product opportunities.
• Translate findings into actionable recommendations and support product and leadership decisions with clear evidence.
• Collaborate with UX Designers, Product Managers, Engineers, and management across product domains.
• Mentor junior researchers, improve ResearchOps practices, and evaluate AI-supported research methods responsibly.

Requirements

• 5+ years of professional UX research experience at medior or senior level.
• Experience planning and leading complex end-to-end UX research studies.
• Bachelor’s, master’s, or Ph.D. degree in HCI, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical experience is accepted.
• Strong qualitative and quantitative research skills, including synthesis across multiple studies and communication of findings to teams and leadership.
• Experience mentoring researchers or improving shared research practices and workflows.
• English at C1 level and either German or Dutch at C1 level are required.

Nice to have

• Foundational UX research training or certification such as Nielsen Norman Group, UXPA, or CPUX.

Culture & Benefits

• 32–40 working hours per week.
• 10% of working time and a budget equivalent to 10% of gross annual salary for personal development.
• Paid parental leave: full salary for 9 weeks and 50% salary for 17 weeks.
• Paid time for volunteering.
• Employment conditions include a laptop and salary growth opportunities.

Hiring process

• Submit a CV and cover letter and receive an initial response within a week.
• Complete a phone screening followed by a first culture interview and a second job-focused interview.
• Discuss the contract and start date before onboarding.