10 часов назад
Tier 2 Support Analyst (Cloud)
2 748 - 3 300€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Tier 2 Support Analyst (Cloud): Providing production support and operational readiness for cloud-based services, including Azure services and Helios cloud APIs, with an accent on incident management, monitoring, root cause analysis, and cross-team technical resolution. Focus on developing runbooks, improving platform reliability, troubleshooting distributed services, and coordinating production incident response.
Location: Kosice, Slovakia
Salary: €2,748–€3,300 gross per month; base minimum pay of €32,976 annually.
Company
's Cat Digital organization develops digital solutions for heavy machinery customers using connected assets, data, advanced analytics, telematics, and AI.
What you will do
- Own production incident tickets from initial triage through resolution and closure.
- Collaborate with engineering, platform, product, and operations teams to diagnose issues and coordinate fixes.
- Lead root cause analysis and track follow-up actions that improve reliability.
- Monitor and support Azure services and Helios cloud APIs, including on-call production incident response.
- Develop and maintain actionable runbooks and support operational readiness.
- Lead knowledge-transfer sessions and act as a technical liaison between platform, product, and support organizations.
Requirements
- Experience supporting customer-facing production platforms in complex, multi-team environments, including on-call and incident response.
- Strong end-to-end incident management experience with ServiceNow and enterprise ITSM frameworks.
- Experience with root cause analysis, monitoring, alerting, observability, and reliability improvement.
- Hands-on experience with CloudWatch and observability tools such as Apigee, Kibana, Datadog, or ThousandEyes.
- SQL and data investigation skills, plus troubleshooting experience with access, session management, and application issues.
- Experience with multi-region cloud services and identity platforms including Entra ID, Azure B2C, IAM/IdentityIQ, PingFederate, and MFA.
Nice to have
- Python or PowerShell scripting for automation and runbooks-as-code.
- Experience with API testing tools and REST integrations.
- Experience using AI and automation tooling for triage, root cause analysis, and support workflows.
- Ability to trace issues to source code and CI/CD pipelines and manage release, deployment, and rollback processes.
- Strong communication skills for explaining technical issues, status, and impact to stakeholders.
Culture & Benefits
- Training and professional development opportunities.
- Performance-related annual cash incentive.
- Pension plan and life insurance.
- Five additional vacation days beyond the legislative requirement.
- One volunteering day and a Multisport Card.
- Full-time employment at the Slovakia branch.
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