18 часов назад
Customer Success Manager - German Speaker (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager - German Speaker (SaaS): Managing post-sales relationships for enterprise customers using Commvault’s Software and SaaS solutions with an accent on customer adoption, value realization, retention, and executive alignment. Focus on coordinating cross-functional customer initiatives, forecasting risks and expansion opportunities, and leading escalations to improve customer outcomes.
Location: Cairo, Egypt
Company
provides AI-powered cyber resilience, data protection, data security, data intelligence, and recovery solutions across workloads and cloud environments.
What you will do
- Own post-sales relationships across an assigned portfolio of enterprise customers.
- Develop and execute customer success plans aligned with customer business objectives.
- Drive adoption, operational maturity, measurable value realization, retention, and lifecycle progression.
- Conduct business reviews, governance sessions, and executive stakeholder engagements.
- Coordinate initiatives across Technical Service Managers, Support, Product, Engineering, Services, Sales, and Renewals.
- Lead customer escalations, risk mitigation, renewal planning, and customer advocacy.
Requirements
- 5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles.
- Proven experience managing enterprise customer relationships and influencing GRR and NRR outcomes.
- Customer success leadership, stakeholder management, project management, and executive communication skills.
- Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms.
- German-language communication is required.
- Fluency in a third language is required; German, French, Italian, or Spanish are listed.
Culture & Benefits
- Cross-functional collaboration with Sales, Renewals, Support, Product, Engineering, Services, and Technical Service Managers.
- Work focused on improving customer health, adoption, satisfaction, retention, and advocacy.
- Inclusive and accessible interview process with accommodations available for candidates with disabilities or special needs.
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