IT Support Technician 3

Location: Onsite in Washington, DC (20002 area), United States

Salary: $37–$40 per hour, W2

Company

hirify.global delivers outsourced services and workforce solutions across North America.

What you will do

• Troubleshoot and resolve advanced desktop and end-user issues involving hardware, software, peripherals, and connectivity.
• Provide onsite and remote support for laptops, desktops, collaboration tools, and enterprise applications.
• Triage and prioritize tickets according to urgency and business impact.
• Perform endpoint imaging, provisioning, deployment, and secure configuration across Windows and macOS environments.
• Serve as an escalation point for junior technicians and coordinate with other IT teams and vendors.
• Document resolutions in ServiceNow or a similar ticketing platform and contribute to knowledge articles.

Requirements

• 4+ years of enterprise IT support experience in an end-user computing environment.
• Strong troubleshooting skills across Windows, macOS, desktop and laptop hardware, peripherals, enterprise tools, and connectivity basics.
• Experience working in a ticket-driven environment; ServiceNow experience is strongly preferred.
• Familiarity with IT service management concepts including Incident, Request, Problem, and Knowledge management.
• Ability to support time-sensitive issues with a customer-first mindset.
• Must be able to pass the requirements for a Public Trust background process.

Nice to have

• Experience in regulated, structured, large-enterprise, or government-adjacent environments.
• ITIL Foundation or CompTIA A+ certification.
• Microsoft Endpoint or Microsoft 365 experience.
• Experience with Intune and/or Jamf.

Culture & Benefits

• Structured, process-driven enterprise IT support environment.
• 40-hour workweek.
• Eligible employees may receive medical, dental, vision, spending account, life insurance, and voluntary plan options.
• Eligible employees may participate in a 401(k) plan.