TL;DR

Global Support Operations Associate (Customer Support): Developing scalable solutions and improving operational efficiency for %hirify_global%’s riders, drivers, and internal teams with an accent on service operations management and product/process development. Focus on designing and implementing online service solutions, conducting in-depth research, and collaborating across diverse teams to enhance user experience and financial performance.

What you will do

Develop scalable solutions addressing issues for riders, drivers, and internal operations
Identify and execute efficiency improvements to enhance user experience and financial outcomes
Serve as point of contact for central operations team leads, managing operational issues
Conduct research and analysis to maintain high quality standards during market expansion
Contribute to internal and customer-facing product development
Create and implement online service solutions for new and existing business lines
Monitor operations in real time using proprietary technology to ensure smooth execution and identify improvements

Requirements

English: B2 level or higher required
Minimum 1 year experience in startup, consulting, or fast-paced environment
Strong prioritization and attention to detail skills
Analytical skills with experience in Excel, Tableau, Looker; SQL is a plus
Excellent communication and problem-solving abilities
Team player comfortable working with diverse teams

Salary: $65,000 - $85,000 per year

Company

%hirify_global% builds technology transforming transportation globally, pioneering TransitTech solutions to improve public mobility, reduce carbon emissions, and provide accessible, efficient transportation.