Operations Admin Coordinator (Hospitality)

Location: Vienna, Austria

Company

hirify.global operates a hybrid hospitality concept combining hotels, student accommodation, long- and short-stay options, gyms, events, coworking spaces, and food and beverage venues across Europe.

What you will do

• Handle finance administration for the hub, including guest ledger checks, deposits, refunds, and city tax.
• Manage administrative tasks across the guest journey, including pre-arrival checks, group preparation, and communication with guests and third parties.
• Respond to online reviews, support complaint resolution, answer guest questions, and redirect requests when needed.
• Train colleagues on new administrative and finance SOPs and communicate process updates.
• Support stock management, bike rentals, office supplies, and other daily administrative needs.
• Build connections with guests, recommend activities, and solve service challenges on the spot.

Requirements

• 2–3 years of experience in a similar administrative role.
• Strong written and verbal communication skills.
• Strong attention to detail and the ability to identify inconsistencies before they become problems.
• Ability to learn new systems quickly and become a subject-matter expert.
• Quality-focused approach and pride in accurate work.
• English required; German is an advantage.

Culture & Benefits

• Work in a dynamic, multinational hospitality company and Certified B Corp.
• Opportunities to learn, develop, and progress within the role.
• Discounts at properties across Europe for employees, friends, and family.
• Inclusive workplace welcoming people regardless of nationality, gender, age, sexual orientation, religion, or culture.
• Salary is determined upfront according to the role, assessed proficiency, and the company salary framework.