Specialist Client Services Manager (Payments)

Location: São Paulo, Brazil

Company

hirify.global provides payment technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Act as the primary technical advisor and liaison for clients, internal teams, and strategic service delivery partners.
• Support onboarding, implementation, testing, certification, production readiness, and ongoing optimization of hirify.global Clearing Services and Cybersource Acceptance Solutions.
• Translate business requirements into technical solutions, implementation plans, architecture documentation, and operational procedures.
• Monitor transaction flows and production environments, investigate incidents, coordinate escalations, and drive issues through resolution.
• Analyze authorization, clearing, settlement, reconciliation, dispute, reversal, and exception-management processes.
• Improve customer outcomes, operational efficiency, service reliability, and client experience through technical consulting and service optimization.

Requirements

• 4+ years of relevant experience with a Bachelor's Degree, or 2+ years with an advanced degree.
• Experience in payments, acquiring, payment processing, fintech, gateways, processors, or related industries.
• Customer-facing experience in technical consulting, implementation, production support, technical account management, or solution delivery.
• Strong knowledge of payment ecosystems, transaction lifecycles, ISO 8583 messaging, and Base II or similar clearing and settlement formats.
• Experience with transaction analysis, incident management, root cause analysis, API integrations, REST, JSON, SOAP, XML, and PCI DSS concepts.
• Fluency in English and Portuguese is required. Spanish is a plus.

Nice to have

• Experience with monitoring, observability, or data analysis tools such as Splunk, Grafana, Kibana, or similar platforms.
• Spanish language skills.

Culture & Benefits

• Opportunity to work on payment technology used across more than 200 countries and territories.
• Cross-functional collaboration with Product, Operations, Technology, Risk, Finance, Network, Account Management, and external service providers.
• Work focused on meaningful payment challenges and customer impact at scale.