Team Lead, Care Management Support Coordinator (Healthcare)

Location: Remote in Pennsylvania, United States. Work schedule: Monday–Friday, 8:00 AM–5:00 PM EST.

Salary: $20.39–$34.71 per hour.

Company

hirify.global provides healthcare and health plan services focused on improving access to care for individuals, families, and communities.

What you will do

• Conduct member outreach by phone regarding care plan next steps, scheduling, resources, questions, and ongoing education.
• Serve as frontline support for member and provider inquiries, requests, and concerns.
• Coordinate member onboarding, welcome communications, educational materials, and connections to health plan and community resources.
• Document and maintain non-clinical member records in accordance with state and regulatory requirements.
• Escalate requests and inquiries to management and support training for new hires.
• Assist People Leaders with weekly data reporting for up to 50% of the role.

Requirements

• High school diploma or GED required.
• 2–4 years of related experience; transferable experience includes 4+ years processing healthcare or insurance authorizations and coordinating Medicaid Long-Term Services and Supports.
• Strong problem-solving, communication, organization, and time-management skills.
• Ability to adapt to changing business needs, work under pressure, and handle escalations.
• Moderately strong Excel skills, including data extraction, pivot tables, and conditional formatting, or willingness to develop these skills with generative AI tools.
• Ability to present findings clearly and concisely to People Leaders, peers, and other stakeholders.

Culture & Benefits

• Full-time employment with a Monday–Friday schedule.
• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Flexible work approaches across remote, hybrid, field, and office environments.
• Equal opportunity workplace committed to diversity and inclusion.