3 дня назад
Night Shift Monitoring Supervisor (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Night Shift Monitoring Supervisor (Logistics): Leading overnight shipment monitoring operations and incident response with an accent on alert prioritization, service continuity, and accurate operational documentation. Focus on coordinating responses to security and shipment-risk events, directing monitoring teams under pressure, and improving shift handoffs and process reliability.
Location: Guatemala City, Guatemala; onsite night-shift role including weekends and holidays as assigned.
Company
is a Fortune 500 global logistics company providing supply chain management, international trade, and integrated information systems across a worldwide network.
What you will do
- Lead the overnight Command Center monitoring team, assign responsibilities, adjust coverage, and maintain shift accountability.
- Oversee real-time shipment monitoring, alert prioritization, incident triage, and escalation of service and security issues.
- Coordinate responses involving customers, service providers, security contacts, branches, and on-call leaders.
- Review monitoring actions, case notes, communications, and closure decisions for accuracy, timeliness, and compliance.
- Prepare critical-event reports and conduct structured handoffs covering active incidents, high-risk shipments, and pending actions.
- Identify recurring errors and process gaps, recommend corrective actions, and improve overnight monitoring efficiency.
Requirements
- Experience leading or coordinating an operations, monitoring, security, logistics, or customer service team.
- Availability for a consistent night-shift schedule, including weekends and holidays as assigned.
- Strong judgment, composure, situational awareness, attention to detail, and accountability in urgent or ambiguous situations.
- Clear verbal and written communication skills, including incident documentation and shift handoffs.
- Customer service, coaching, organization, problem-solving, and cross-functional coordination skills.
- Working proficiency with Microsoft 365 and the ability to learn monitoring and customer platforms quickly.
Nice to have
- Experience with logistics, shipment visibility, security monitoring, or business operations.
Culture & Benefits
- Stable, professional working environment aligned with international standards.
- Structured onboarding and clear role definition.
- Exposure to reputable clients and cross-functional collaboration.
- Long-term career development opportunities in account management.
- Competitive compensation aligned with market standards.
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