1 час назад
Senior Customer Services Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Services Representative (Customer Operations): Managing customer inquiries, service processes, account relationships, documentation, invoicing, and contract-related activities in an onsite role with an accent on process management, automation, and customer satisfaction. Focus on analyzing service workflows, identifying technology-enabled improvements, resolving operational issues, and coordinating accurate communication across stakeholders.
Location: Santiago, Region Metropolitana de Santiago, Chile; onsite 5 days a week
Company
is a global manufacturer of construction and mining equipment, engines, turbines, and locomotives. Cat Financial provides financing solutions for Cat customers and dealers worldwide.
What you will do
- Provide first-line support, coordinate services, resolve customer issues, and recommend appropriate actions.
- Document customer communications and maintain customer accounts and relationships.
- Process analytical results and execute standardized customer service procedures.
- Manage customer-facing processes including requests, documentation, invoicing, transfers, and contract terminations.
- Analyze service workflows and identify opportunities for automation, process improvement, and technology-enabled efficiency.
- Ensure accurate and timely communication that supports issue resolution and customer satisfaction.
Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Management Control Engineering, or a similar field.
- Experience managing customer service operations and customer-facing processes.
- Strong process management and continuous improvement mindset.
- Basic knowledge of Python, Power BI, or similar tools.
- Strong stakeholder management, communication, decision-making, and problem-solving skills.
- Advanced English required.
Nice to have
- Experience supporting large customer portfolios and managing multiple service processes.
- Experience in financing, leasing, equipment services, or contract administration.
- Participation in digital transformation, workflow automation, or business process modernization initiatives.
- Familiarity with customer service technologies, business intelligence tools, and process automation platforms.
Culture & Benefits
- Onsite work at the Santiago location five days per week.
- Work within a global organization focused on sustainable progress and customer service.
- Opportunity to improve customer operations through automation and process modernization.
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