Associate Account Manager, Enterprise Restaurants

Location: Chicago, Illinois, United States; hybrid schedule with 3 days per week in the office

Salary: $44,800–$56,000 base salary annually, with a $56,000–$70,000 OTE range and uncapped commission.

Company

Grubhub, part of hirify.global, operates a U.S. food ordering and delivery marketplace connecting restaurants and diners through restaurant technology and delivery services.

What you will do

• Manage a portfolio of high-value enterprise restaurant accounts as a trusted partner and advocate.
• Build relationships with restaurant owners and operators through clear communication and dependable follow-through.
• Review account metrics to identify operational challenges, wins, and growth opportunities.
• Triage menu, account, payment, and logistics issues and coordinate resolutions with internal teams.
• Recommend marketing tools, promotions, and platform features to help merchants grow order volume.
• Maintain accurate account records in Salesforce and provide flexible support through phone, email, video calls, and internal tools.

Requirements

• 1–2+ years of experience in account management, customer success, merchant operations, or client-facing support.
• Experience with CRMs such as Salesforce or Zendesk, workflow tools such as Jira, and productivity suites including Microsoft Office or Google Workspace.
• Strong customer empathy and the ability to advocate for restaurant partners while resolving complex inquiries under pressure.
• Ability to analyze performance data, identify root causes, and develop effective solutions.
• Excellent written and verbal communication skills, including comfort with phone check-ins, executive-level updates, and difficult partner conversations.
• Availability to work in the Chicago office 3 days per week is required.

Nice to have

• Experience working with restaurants or in high-volume SaaS or marketplace environments.

Culture & Benefits

• Hybrid workplace with the option to work in the office up to 5 days per week.
• Equity and uncapped commission structure.
• 401(k), medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage, paid time off, vacation, sick leave, and parental leave.
• Discounted meals and exclusive perks across the hirify.global family of brands.
• Commitment to diversity, equity, inclusion, and objective hiring practices.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation requests can be shared with the recruiter during the interview process.