Salesforce Development Supervisor (Salesforce)

Location: Colombia. Work schedule: Monday through Friday, 8:00 AM–5:00 PM Eastern Time.

Company

hirify.global is a humanitarian immigration practice supporting individuals and families seeking safety, stability, and a path forward.

What you will do

• Supervise and provide technical guidance to the Salesforce development team, including work assignment, workload monitoring, coaching, feedback, and performance support.
• Lead the design, development, configuration, implementation, and optimization of Salesforce solutions across Service Cloud, Experience Cloud, Agentforce, and related capabilities.
• Translate business and functional requirements into effective technical solutions and provide guidance on architecture, risks, security, and governance.
• Support engineering practices including testing, code reviews, deployments, documentation, troubleshooting, performance optimization, and root-cause analysis.
• Coordinate Salesforce CI/CD, DevOps, monitoring, observability, integrations, data models, APIs, middleware, and event-driven platform operations.
• Coach developers on modern Salesforce technologies, AI-assisted development, automation, intelligent workflows, and continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent education and professional experience.
• 1–3 years of hands-on Salesforce platform experience with advanced knowledge of Service Cloud, Experience Cloud, Agentforce, Apex, Lightning Web Components, Salesforce Flows, Salesforce Shield, and Visualforce.
• Deep knowledge of Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI, Digital Engagement, Entitlements, and SLAs.
• Strong understanding of Salesforce data modeling, security architecture, sharing models, platform governance, REST and SOAP APIs, Bulk APIs, Platform Events, Streaming APIs, MuleSoft, middleware, Kafka, and event-driven architectures.
• Working knowledge of cloud-native architectures, distributed systems, microservices, AWS or comparable cloud platforms, application security, observability, compliance, monitoring, and performance optimization.
• Demonstrated ability to supervise and coordinate technical team members, provide coaching, manage conflicts, communicate with stakeholders, and solve complex technical problems.

Nice to have

• Experience with Copado, Gearset, Azure DevOps, Harness, or equivalent deployment and DevOps platforms.
• Experience with GitHub Copilot, Salesforce Einstein, Agentforce, AI-assisted testing, and AI-assisted code review.

Culture & Benefits

• Collaborative environment focused on learning, advocacy, efficiency, nimbleness, and high-quality service.
• Paid time off including vacation, sick leave, and personal days in accordance with local requirements.
• Paid public holidays based on the employee’s country.
• Locally aligned health benefits and retirement or pension contributions.
• Local payroll in native currency with taxes, social contributions, and statutory benefits handled automatically.
• Employee support from local HR experts regarding laws, culture, and benefits.