KYC Analyst (User Verification)

Location: Istanbul or Sofia; hybrid setup with 3 days in-office and 2 days remote weekly after the first 3 months

Company

hirify.global provides digital banking services focused on simple, fast, and accessible user experiences.

What you will do

• Verify personal and business accounts end to end while maintaining compliance and a user-first experience.
• Use AI-assisted tools for document reading, account reactivations, and TIN exemptions.
• Investigate complex regulatory cases, ambiguous documents, and disconnected data points.
• Meet productivity, quality, and resolution-time performance standards.
• Identify recurring onboarding bottlenecks and support automated process improvements.

Requirements

• Empathetic, user-focused problem-solving skills with strong critical thinking.
• Detailed analytical and observational approach to researching complex verification cases.
• High tenacity, self-direction, and ownership in uncertain situations.
• Fluent English.
• Availability for flexible morning and evening shifts, including occasional weekends.
• Ability to work from Istanbul or Sofia under the hybrid office schedule.

Culture & Benefits

• International colleagues and a collaborative working environment.
• Digital Nomad Program allowing up to 20 days per year of work while traveling after the first year.
• Travel budget of €1,500 after two years and €3,000 after four years.
• hirify.global Academy and a €1,500 annual learning budget.
• Private health insurance, Multisport gym card, covered travel expenses, MacBook, and in-house lunches.
• Pre-employment screening is conducted through the third-party partner Zinc.