Client Manager, VIP/Institutional Clients - Senior Specialist (Crypto)

Location: Hong Kong. Work-from-home arrangement available; the arrangement may vary depending on the nature of the business team.

Company

Binance operates a global blockchain ecosystem offering cryptocurrency trading, finance, payments, institutional services, Web3 products, education, and research.

What you will do

• Own senior relationships with a portfolio of global institutional and VIP clients, serving as the primary point of contact for C-suite and senior decision-makers.
• Build long-term partnerships and identify growth and cross-selling opportunities across the product suite.
• Optimize client service processes and systems, establish management standards, and oversee key account health and performance.
• Analyze client behavior, produce key client reports, and coordinate cross-functional teams to deliver client solutions.
• Lead the client manager team, set service standards, coach junior members, and develop team capability.
• Represent client needs internally and contribute to product strategy and business planning.

Requirements

• 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto, or fintech.
• 5+ years of team leadership experience with a record of coaching and developing junior talent.
• Strong client management, structured client profiling, communication, and stakeholder management skills.
• Fluent English and Mandarin required for collaboration with global teams, overseas partners, and stakeholders.
• Ability to manage multiple priorities and remain resilient in a fast-paced environment.
• Strong product knowledge and genuine interest in crypto and fintech.

Nice to have

• Experience in both cryptocurrency and traditional financial institutions.

Culture & Benefits

• Work within a global, user-centric organization with a flat structure.
• Autonomous work on fast-paced projects in an innovative environment.
• Career growth and continuous learning opportunities.
• Competitive salary and company benefits.
• Work-from-home arrangement, subject to business team requirements.