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4 дня назад

Sr. Manager Client Success (Payments Technology)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
CDI
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR
Sr. Manager Client Success (Payments Technology): Managing post-sale client relationships and operational solutions for payment-processing clients in West and Central Africa with an accent on client success, processing efficiency, product adoption, and geographic expansion. Focus on optimizing authorization, clearing, settlement, and back-office performance, coordinating cross-functional projects, resolving processing issues, and supporting Visa product growth.

Location: Abidjan, Côte d'Ivoire; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

  • Own the post-sale Client Services relationship for assigned clients in Sub-Saharan Africa, with a focus on West and Central Africa.
  • Identify processing efficiencies, support service changes and system enhancements, and maintain processing performance standards.
  • Coordinate internal resources to manage operational projects, client objectives, country strategies, and continuous improvement plans.
  • Provide operational support across authorization, clearing, settlement, and back-office processing while improving transaction performance and cost efficiency.
  • Educate clients on payment technology, hirify.global products, services, processing parameters, and new service implementations.
  • Analyze client-impacting processing issues, manage resolution plans and SLA performance, and identify opportunities for product adoption, cross-selling, and revenue growth.

Requirements

  • At least 10 years of experience in client-facing roles in the card payments technology industry.
  • Bachelor's degree or equivalent graduate degree, preferably in Computer Science or Information Technology.
  • Expert knowledge of electronic card payment systems, hirify.global systems, authorization and clearing systems, and client connectivity.
  • Advanced knowledge of payments technology products and their impact on client businesses.
  • Strong client support, relationship management, organizational, conceptual, logical problem-solving, and execution skills.
  • Proficiency with Word, Excel, PowerPoint, Outlook, and CRM tools; digital fluency including generative AI tools such as ChatGPT and Microsoft Copilot.

Culture & Benefits

  • Work with hirify.global clients and internal partners across the West and Central Africa region.
  • Contribute to payment technology initiatives with impact across more than 200 countries and territories.
  • Collaborate with Sales, Product, Business Development, and Solutions teams.
  • Hybrid work arrangement with at least 3 office days per week, confirmed by the Hiring Manager.

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