B2B Business Service Agent – French (Automotive)

Location: Onsite at hirify.global Group headquarters, Rruga e Kavajës, Tirana, Albania. Monday to Friday shifts totaling 40 hours per week.

Salary: Not specified.

Company

hirify.global Group operates a European multi-brand used-car trading platform connecting professional dealers and consumers through technology.

What you will do

• Support the Account Management team with administrative and operational tasks focused on debt collection.
• Handle inbound and outbound calls with customers and B2B merchants without sales or acquisition responsibilities.
• Identify needs, clarify information, investigate issues, and provide appropriate solutions.
• Remind merchants about payment terms and follow up on outstanding matters.
• Keep customers informed and ensure requests are handled promptly.
• Create and update process instructions and collaborate with internal teams on the after-sales experience.

Requirements

• At least two years of relevant experience in customer service, administration, back office, or a similar role.
• Fluent French and English, written and spoken.
• Good knowledge of Microsoft Office, especially Excel.
• Comfort communicating with customers by phone and helping them find solutions.
• Accurate, efficient, organized, and able to manage multiple tasks independently.
• Strong communication, problem-solving, process-oriented, and solution-focused skills.

Culture & Benefits

• Regular employment contract with a competitive fixed salary.
• International automotive environment focused on cooperation.
• Opportunities to implement new ideas and improve operations.
• Professional development opportunities in a dynamic workplace.