Senior Technical Customer Success Specialist (Evening Shift)

Location: Vilnius, Lithuania; hybrid workplace. Evening shift: 5:00 PM to 01:00 AM EET.

Salary: €1,850–€2,600 gross per month, plus night-hour rate and bonuses.

Company

hirify.global develops web data gathering solutions for thousands of businesses, including Fortune 500 companies.

What you will do

• Support B2B customers through chat, email, and dedicated communication channels from initial questions through issue resolution.
• Investigate customer requests by gathering details, checking internal databases, and verifying relevant information.
• Explain technical topics clearly, provide timely updates, and follow issues through to resolution.
• Collaborate with technical teams on complex cases and translate product information into customer-facing answers.
• Monitor server health checks, client communication channels, and shift handovers.
• Identify recurring questions and provide proactive guidance throughout the customer lifecycle.

Requirements

• Experience in customer support, customer success, or another client-facing role.
• Technical curiosity, a problem-solving mindset, independence, and the ability to learn quickly.
• Strong focus, quick reactions, empathy, and ownership when helping customers.
• Excellent English and Lithuanian communication skills required.
• Availability for the 5:00 PM–01:00 AM EET evening shift.

Nice to have

• Experience with proxies, VPNs, or similar products.

Culture & Benefits

• Internal and external learning opportunities, mentorship, conferences, and knowledge-sharing events.
• Private health insurance, psychotherapy, well-being consultants, 24/7 gym access, and a wellness app.
• Team events, an overseas workation, and quarterly team-building budgets.
• Bonus vacation days, paid life-moment days off, barista coffee, and required work equipment.
• Opportunities to progress within Customer Success or move into Account Management, Engineering, Data Analytics, Customer Experience, or Product.