4 дня назад
Senior Technical Customer Success Specialist (Proxies/VPNs)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Customer Success Specialist (Proxies/VPNs): Supporting B2B customers with technical product setup, troubleshooting, online chat, email, and dedicated communication channels with an accent on clear explanations, investigation, and issue ownership. Focus on diagnosing customer requests, collaborating with technical teams, monitoring operational tasks, and maintaining consistent support during the 5:00 PM–01:00 AM EET evening shift.
Location: Vilnius, Lithuania; hybrid work with 3 office days and 2 work-from-home days, plus WFA options. Evening shift: 5:00 PM–01:00 AM EET.
Company
develops web data gathering solutions for businesses, including Fortune 500 companies.
What you will do
- Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients.
- Investigate customer requests by collecting details, checking internal databases, and verifying information.
- Explain technical topics clearly, provide updates, and follow issues through to resolution.
- Collaborate with technical teams to understand product logic and handle complex cases.
- Monitor server health checks, client communication channels, and shift handovers.
- Provide proactive lifecycle support by identifying recurring questions and sharing guidance.
Requirements
- Proven experience in customer support, customer success, or another client-facing role.
- Tech-savvy mindset with a problem-solving attitude and curiosity about how products work.
- Investigative, motivated, and independent approach with the ability to learn quickly.
- Quick reaction, strong focus, and empathy when helping customers solve issues.
- Experience with proxies, VPNs, or similar products.
Culture & Benefits
- Hybrid work with 3 office days and 2 work-from-home days, plus WFA options.
- Internal and external learning resources, guilds, communities, and knowledge-sharing events.
- Yearly workation, team-building budget, and year-round community events.
- Private health insurance, gym access, and physical and mental well-being support.
- Extra vacation days, special paid time off, and inclusive family-related leave.
- Latest tools and gadgets, barista coffee, and Cyber City office perks.
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