Student Support Advisor

Location: Grafton Campus, Auckland, New Zealand

Salary: NZ$63,600–NZ$79,300 per year, depending on skills and experience

Company

The hirify.global is a large and diverse university supporting more than 46,000 students with over 6,000 academic and professional staff.

What you will do

• Identify students at risk and high-achieving students, then create, implement, and review support plans.
• Establish learning support programmes and provide ongoing operational support.
• Monitor student progress and coordinate mentoring and university-wide support programmes.
• Collaborate with faculty staff, clinical site managers, coordinators, and central support functions.
• Provide equity advocacy and advice while managing relationships and negotiating solutions.
• Contribute to continuous operational and strategic improvement and deliver high-quality customer service.

Requirements

• Experience delivering academic and pastoral support to students in a busy, complex faculty.
• Experience working in an environment requiring high levels of customer service.
• Understanding of equity issues in New Zealand.
• Strong problem-solving skills, including judgement and interpretation.
• Excellent interpersonal, communication, organisational, planning, and execution skills.
• Availability to work at Grafton Campus in Auckland, including in-person meetings.

Culture & Benefits

• Flexible employment practices supporting work-life balance.
• Career development programmes.
• Five weeks of annual leave.
• 6.75% superannuation scheme.
• Three full-time positions are available: one permanent and two fixed-term positions ending in December 2027 and December 2029.

Hiring process

• Submit an up-to-date CV and cover letter online by 16 October 2026.
• Specify which of the three positions you are applying for.