Senior Experience Designer (Service Design)

Location: Wellington or Christchurch, New Zealand

Company

hirify.global is Aotearoa New Zealand’s largest renewable electricity producer, operating Meridian and Powershop, which supply electricity to more than 400,000 homes, businesses, and farms.

What you will do

• Lead the design and improvement of end-to-end customer journeys across products, services, and channels.
• Use service design, journey mapping, and process mapping to identify pain points, dependencies, and improvement opportunities.
• Design better handoffs across digital, contact centre, and other customer touchpoints.
• Combine customer insight, behavioural data, performance data, and operational knowledge to prioritise improvements.
• Develop service concepts, future-state journeys, blueprints, prototypes, and practical recommendations.
• Facilitate collaborative design, test and iterate solutions, communicate the experience vision, and mentor others.

Requirements

• Strong experience in service design, customer experience, UX, or a related design discipline.
• Proven ability to map and improve end-to-end customer journeys, services, and business processes.
• Experience designing effective multi-channel experiences and working across complex systems.
• Strong facilitation, stakeholder engagement, communication, storytelling, and systems-thinking skills.
• Confidence using customer research, behavioural insight, and performance data to inform decisions.
• Experience developing service concepts, journey maps, process maps, blueprints, prototypes, and mentoring others.

Culture & Benefits

• Meaningful work focused on making energy cleaner and cheaper for Aotearoa New Zealand.
• Work in empowered, cross-functional teams focused on customer value.
• Collaborate with customers, frontline teams, Product, Technology, and other Value Streams.
• Support is available during the application process to improve accessibility.