System Admin & Service Desk (AI)

Location: Plano, TX, USA

Salary: USD 70,000–75,000 yearly

Company

hirify.global provides technology and business services focused on client support, system operations, and process improvement.

What you will do

• Provide service desk and customer support for users and clients.
• Perform basic to intermediate system administration, including user and access management.
• Configure and maintain workflows and processes across Jira, MSP+, and web systems.
• Investigate system issues, troubleshoot failures, and coordinate escalations with stakeholders.
• Analyze data in Excel and prepare KPI and operational reports.
• Build and maintain AI-assisted workflows and lightweight automation using prompt engineering, low-code/no-code platforms, scripting, or similar tools.

Requirements

• 5+ years of experience in service desk or help desk operations, IT operations, application support, or system administration.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Fluent written and verbal English and Korean are required for client communication and presentations.
• Ability to work effectively with U.S.-based teams and Korea-based headquarters.
• Experience with Jira or similar ticketing and workflow management systems, web applications, and system integrations.

Culture & Benefits

• Contract position with annual compensation of USD 70,000–75,000.
• Work involves collaboration between U.S.-based teams and Korea-based headquarters.
• Continuous process improvement using an agile mindset.
• AI-assisted development and automation are part of the working environment.