Business Solutions Manager

Location: Bogotá, Distrito Capital, Colombia

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions designed to prevent, treat, and cure complex diseases with smarter and less invasive treatments.

What you will do

• Drive regional business transformation and continuous improvement initiatives across North American HR operations.
• Identify and implement digital solutions and intelligent automation to simplify processes, reduce manual work, and improve scalability.
• Partner with HR, Global Services, HR Technology, Employee Relations, Payroll, Compensation, and other functional teams to deliver business solutions.
• Use customer feedback, operational insights, and analytics to identify systemic issues and improve employee experience and service quality.
• Lead resolution of high-impact escalations, coordinate cross-functional resources, and ensure end-to-end accountability.
• Provide performance metrics, operational trends, coaching, and mentorship while supporting compliance and data privacy standards.

Requirements

• 4–5 years of experience in HR operations, employee services, or a related customer-service or operations role.
• Bachelor’s degree required.
• Strong communication skills and a customer-service mindset.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong organizational, detail-orientation, adaptability, and time-management skills.
• Proven experience leading continuous improvement initiatives and working with multiple regional stakeholders.

Culture & Benefits

• Inclusive work environment centered on dignity, respect, diversity, and individual employee value.
• Work aligned with the company’s Credo, continuous learning, innovation, accountability, and customer-centric service delivery.
• Opportunity to contribute to regional and global transformation initiatives in healthcare and MedTech.