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Ops. Manager (AI)
Описание вакансии
Текст:
TL;DR
Ops. Manager (AI) (Operations and Generative AI): Improving productivity, quality, and delivery performance across Mexico IV Operations while leading AI-driven automation and transformation initiatives with an accent on process improvement, operational analytics, and scalable governance. Focus on building KPI dashboards, translating business challenges into technology solutions, and driving AI adoption across operational teams.
Location: Mexico City, Mexico
Employment type: Full-time
Company
is a consumer intelligence company providing retail measurement, consumer insights, analytics, and technology platforms across more than 100 markets.
What you will do
- Lead AI and automation initiatives across Input Validation operations.
- Identify operational inefficiencies and convert them into measurable improvement opportunities.
- Partner with Product, Technology, Data Science, Quality, and Operations teams on transformation projects.
- Improve productivity, First Time Right performance, quality, and SLA delivery.
- Build dashboards, KPI frameworks, and data-driven governance models.
- Develop AI capabilities and support change adoption across operational teams.
Requirements
- 5+ years of experience leading operational teams in shared services, data operations, BPO, business operations, or similar environments.
- Experience with operational transformation, process improvement, Lean/Six Sigma, automation, or continuous improvement initiatives.
- Strong analytical skills and experience with Power BI, SQL, Power Platform, Python, or similar tools.
- Knowledge of Generative AI use cases and the ability to translate business challenges into technology solutions.
- Strong stakeholder management skills and the ability to influence across functions and regions.
Culture & Benefits
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee Assistance Program.
- Recruitment may use AI tools for screening, assessments, scheduling, job matching, communication, and administrative support; final hiring decisions are made by humans.