5 дней назад
Customer Service – Order Management Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service – Order Management Specialist (Life Sciences): Managing customer orders from entry through shipment and billing in a Seoul-based onsite role with an accent on customer communication, supply chain coordination, and service quality. Focus on resolving inquiries and complaints, coordinating returns and credits, and improving cross-functional order-to-cash processes through digital initiatives.
Location: Seoul, South Korea; onsite role
Company
operates Cytiva, a life sciences, diagnostics, and biotechnology business developing solutions that support biological research, vaccines, medicines, and cell and gene therapies.
What you will do
- Act as the primary customer contact throughout the order-to-cash process.
- Enter and manage customer orders, coordinate shipments, and support billing in line with company policies and systems.
- Respond to customer inquiries by email and phone with accurate and timely information.
- Manage complaints, replacements, returns, and credits, ensuring proper documentation.
- Build relationships with customers, commercial partners, and internal departments while developing product and supply chain knowledge.
- Collaborate across functions to simplify end-to-end processes and support digital improvement projects.
Requirements
- Bachelor’s degree or equivalent relevant experience in business administration, supply chain, logistics, life sciences, or a related field.
- At least 3 years of experience in customer service, order management, supply chain operations, or related business operations.
- Hands-on experience with ERP or order management systems; Oracle experience is preferred.
- Professional fluency in written and spoken Korean and English is required.
- Experience supporting cross-functional processes in a global or multinational company.
- Foreign nationals must hold a legal work permit or visa permitting employment in South Korea.
Culture & Benefits
- Work within a life sciences organization focused on solutions that support human health.
- Use ’s continuous improvement system to improve processes and customer impact.
- Opportunity to travel abroad as required by business needs.
- Collaborate with customers and cross-functional teams in a multinational environment.
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