5 дней назад
Digital Solutions Manager, Customer Success APAC (Medtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Digital Solutions Manager, Customer Success APAC (Medtech): Driving customer adoption of digital solutions across peritoneal dialysis and acute therapy workflows in the APAC region with an accent on product demonstrations, commercial enablement, and therapy-integrated storytelling. Focus on building implementation and training plans, tracking adoption and engagement KPIs, and translating customer and market insights into digital strategy and product improvement.
Location: Taipei, Taipei City, Taiwan
Company
develops vital organ therapy solutions and digital services focused on improving kidney care, dialysis experiences, and patient outcomes.
What you will do
- Support the APAC Digital Enterprise strategy and collaborate with regional, country, sales, marketing, product training, and global teams.
- Deliver audience-specific product demonstrations that explain digital solution features, benefits, differentiators, and customer value.
- Position digital products within peritoneal dialysis workflows and address clinical, operational, and business objectives.
- Develop demo scripts, videos, recordings, product staging plans, rollout plans, and training materials.
- Support post-implementation adoption through customer engagement, optimization plans, training, and KPI tracking.
- Synthesize market and customer feedback to inform regional and global product strategy, evolution, and enablement priorities.
Requirements
- Bachelor’s degree and 5+ years of progressive experience in a related field.
- Strong background in renal care; hands-on peritoneal dialysis experience is highly preferred.
- Business-level English proficiency required.
- Experience in customer success, commercial training, education, digital products, and analytics.
- Strong communication, interpersonal, relationship-building, collaboration, and stakeholder-management skills.
- Ability to establish effective processes for local teams, drive customer engagement, and collaborate with cross-functional and global stakeholders.
Nice to have
- Recent clinical experience.
- Japanese or Korean language skills.
Culture & Benefits
- Work with a regional and global community focused on extending lives and expanding possibilities.
- Collaborate across sales, marketing, product training, digital enterprise, and clinical stakeholder groups.
- Contribute to product launches, geographic expansion, customer adoption, and continuous improvement initiatives.
- Reasonable accommodations are available for candidates with disabilities during the application and interview process.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →