Rider Experience Program Manager (Logistics)

Location: Budapest, Hungary

Company

hirify.global operates a global food delivery platform across approximately 65 countries, with its group headquarters in Berlin, Germany.

What you will do

• Lead strategic programs that improve rider experience, customer experience, operational efficiency, and service scalability across 17 markets.
• Define program goals, milestones, success criteria, risks, resources, and delivery plans.
• Lead cross-functional teams in a matrix environment through influence rather than formal authority.
• Track program performance using KPIs, analytics, dashboards, and structured governance mechanisms.
• Prepare executive updates, data-backed recommendations, decision documents, and post-implementation reviews.
• Benchmark regional practices and scale effective rider experience and service operations models.

Requirements

• 6+ years of experience in program management, operations, or process optimization, focused on customer, rider, or vendor experience, service transformation, or operational excellence.
• Strong knowledge of program management methodologies, tools, standards, and governance.
• Experience leading cross-functional initiatives in global or multi-market environments.
• Experience with change management frameworks and stakeholder influence.
• Ability to analyze large datasets using SQL, Excel, Python, or similar tools.
• Experience with data visualization tools such as Tableau or Power BI, plus experience leveraging AI tools.

Culture & Benefits

• Work within a global, cross-functional Service Operations and Rider Experience organization.
• Collaborate across diverse geographic markets and local operating teams.
• Total compensation may include equity and variable bonuses for predefined roles.