Service Coordinator (ITIL)

Location: Ukraine; work type: Remote/Office

Company

hirify.global is a technology services company delivering managed IT services and project-based solutions.

What you will do

• Manage live IT services through the ITIL lifecycle and corporate service processes.
• Oversee daily service and project execution within scope, schedule, budget, resources, and SLAs.
• Lead service operations and implementation teams while managing staffing and capacity.
• Maintain service documentation, including Statements of Work, Service Proposals, Change Orders, knowledge bases, runbooks, and service catalogs.
• Build service metrics and reporting, communicate performance to stakeholders, and drive improvements based on CSAT.
• Manage client expectations, coach direct reports, and create career development plans.

Requirements

• At least 2 years of hands-on experience managing IT services or fixed-price projects.
• Practical understanding of ITIL service management; ITIL Foundation certification is a plus.
• Experience improving service processes, reporting standards, and service quality metrics.
• Strong customer focus, stakeholder management, communication, and interpersonal skills.
• Proactive, adaptable, resilient, and able to manage multiple priorities without compromising quality.
• Upper-intermediate English or higher required.

Culture & Benefits

• Work in a remote or office format.
• Lead service delivery in a fast-paced environment with direct client and stakeholder interaction.
• Support continuous improvement and professional growth through coaching and career development planning.
• Equal opportunity employment practices.