Fraud Officer (Fintech)

Location: Chem. de la Crétaux, 1196 Gland, Switzerland

Company

hirify.global is a Swiss digital bank providing trading, investing, and everyday banking services to more than one million clients worldwide.

What you will do

• Communicate with internal customer support teams to resolve dispute requests.
• Process dispute-related transactions in internal systems and Visa and Mastercard platforms.
• Review card transaction monitoring alerts and identify suspicious activity.
• Investigate alerts, notifications, and reports, taking appropriate action to maintain compliance.
• Resolve cardholder transaction issues, compare response options, and determine the appropriate approach.
• Maintain investigation records, apply card scheme rules, and improve fraud prevention strategies.

Requirements

• At least 3 years of experience in a banking operations department.
• Excellent written and verbal English communication skills are mandatory.
• Strong analytical, organizational, and attention-to-detail skills.
• Ability to work effectively in a team, manage stress, and handle high transaction volumes.
• Ability to learn and maintain knowledge of card scheme rules and regulations.

Nice to have

• Knowledge of Visa and Mastercard dispute rules and regulations.
• French proficiency.
• Experience developing or improving fraud strategies.

Culture & Benefits

• Full-time employment within the Middle Office – Anti-Fraud & Financial Crime Center.
• Equal opportunity workplace welcoming diverse backgrounds and perspectives.
• Opportunity to develop banking, card scheme, fraud investigation, and financial crime expertise.