6 дней назад
Senior Technical Customer Success Specialist (Night Shift)
1 850 - 2 600€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Customer Success Specialist (Night Shift) (Web Data Solutions): Supporting B2B customers with technical questions, product setup, troubleshooting, and issue resolution across chat, email, and dedicated communication channels with an accent on investigative support, clear technical communication, and operational monitoring. Focus on diagnosing customer issues, coordinating with technical teams, maintaining server and communication-channel checks, and providing consistent night-shift coverage from 01:00 to 09:00 EET.
Location: Vilnius, Lithuania; hybrid workplace. Night shift: 01:00–09:00 EET.
Gross salary: €1,850–€2,600 per month, plus night-hour rate and bonuses.
Company
Develops web data gathering solutions for businesses, including global enterprise and Fortune 500 clients.
What you will do
- Support B2B customers through online chat, email, and dedicated communication channels.
- Investigate customer requests using client information and internal databases.
- Explain technical topics clearly, provide updates, and follow issues through to resolution.
- Collaborate with technical teams on complex cases and translate technical information into customer-facing answers.
- Monitor server health checks, client communication channels, daily operational tasks, and shift handovers.
- Provide proactive guidance and identify recurring customer questions to maintain satisfaction.
Requirements
- Experience in customer support, customer success, or another client-facing role.
- Technical curiosity, a problem-solving mindset, and the ability to understand how products work.
- Independent, investigative approach with strong focus, quick reactions, empathy, and ownership.
- Excellent English and Lithuanian communication skills.
- Availability for the 01:00–09:00 EET night shift.
Nice to have
- Experience with proxies, VPNs, or similar products.
Culture & Benefits
- Internal and external learning opportunities, conferences, mentorship, and knowledge-sharing events.
- Private health insurance, psychotherapy, well-being consultants, 24/7 gym access, and a wellness app.
- Team events, an overseas workation, and quarterly team-building budgets.
- Bonus vacation days, paid life-moment days off, barista coffee, and work equipment.
- Opportunities to develop into account management, engineering, data analytics, customer experience, or product roles.
Hiring process
- Artificial intelligence tools may assist with application, resume, and response review; final hiring decisions are made by humans.
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