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6 дней назад

CX Advisory Consultant (AI)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
NZ
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
CX Advisory Consultant (AI): Advising strategic APAC customers on customer experience transformation, journey design, operational improvements, and adoption of Genesys solutions with an accent on contact center operations, analytics, and change management. Focus on designing transformation roadmaps, leading executive workshops, translating business requirements into functional designs, and guiding measurable business change across complex customer environments.

Location: Wellington, New Zealand; hybrid work context with travel within APAC up to 30%. Applicants must be legally permitted to work in New Zealand.

Company

hirify.global provides AI-powered experience orchestration technology connecting people, systems, data, and AI for customer and employee experiences.

What you will do

  • Advise strategic customers across APAC on CX, digital transformation, and contact center operations.
  • Analyze business processes and customer journeys and recommend operational improvements.
  • Create CX transformation roadmaps and functional designs aligned with business and technology goals.
  • Lead change management and adoption programs, including communications, training, and coaching.
  • Use analytics to measure adoption, operational efficiency, and CX outcomes.
  • Lead workshops, executive briefings, and strategic engagements while managing risks, dependencies, and lessons learned.

Requirements

  • Bachelor’s degree in Business, Technology, or a related discipline, or equivalent relevant experience.
  • At least 3 years of consulting experience in CX, digital transformation, reporting and analytics, or contact center operations.
  • At least 3 years of experience leading large-scale projects or programs that deliver measurable business change.
  • Strong knowledge of contact center operations, KPIs, industry best practices, employee experience, and technology enablement.
  • Experience leading customer workshops, presentations, and stakeholder engagements up to C-level, with strong communication and analytical skills.
  • Understanding of Agile methodologies, including user stories, epics, product demos, sprint planning, and execution.

Nice to have

  • Experience with hirify.global Cloud or other leading CX platforms.
  • Hands-on experience with AI and automation in CX, including conversational design, agent assist, predictive routing, workflow automation, or LLM-enabled features.
  • Knowledge of data, NLP/NLU, prompt and response design, and responsible AI principles.
  • Familiarity with cloud integration patterns and APIs for CX ecosystems.

Culture & Benefits

  • Flexible-first ways of working within a global organization.
  • Mentorship, learning programs, leadership development, and education support.
  • Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
  • Opportunity to work with AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

  • Application review by the Talent Acquisition and hiring teams.
  • Zoom interview followed by meetings with the hiring manager and interview team.
  • Most candidates complete no more than five interviews before final steps.

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