Technical Customer Service Agent (Remote)

Location: Remote in Canada; business hours are Monday to Friday from 7:00 a.m. to 8:00 p.m. EST and Saturday from 8:00 a.m. to 6:00 p.m. EST. The role requires a 40-hour work week in scheduled 8.5-hour shifts.

Salary: $20.00–$23.00 CAD per hour

Company

hirify.global is a publicly traded technology and data company operating a digital marketplace for wholesale used vehicles.

What you will do

• Handle inbound inquiries and make outbound calls to resolve customer concerns.
• Support customers through phone, chat, written cases, and Slack requests.
• Troubleshoot site navigation, login issues, permissions, and application functionality across multiple platforms.
• Prioritize issues, identify root causes, and deliver first-contact resolution where possible.
• Use GDC Salesforce CRM and contact-center telephony systems to document interactions and manage cases.
• Manage approximately 60–100 daily interactions while meeting quality standards and collaborating with cross-functional teams.

Requirements

• Must be located in Canada; the position is remote.
• 3+ years of customer service or technical support experience.
• Bachelor's degree in business or a related field, or equivalent relevant experience.
• Strong customer service, communication, organizational, and time-management skills.
• Ability to troubleshoot technical applications and work with multiple systems simultaneously.
• Experience with CRM software, GDC Salesforce, and contact-center telephony systems.

Nice to have

• Experience using CRM software to track customer interactions.
• Previous automotive industry experience.
• Familiarity with hirify.global product offerings.

Culture & Benefits

• Medical, dental, and vision benefits with Canadian RRSP matching.
• Paid vacation, personal, and sick time.
• Employer-paid disability, life insurance, and employee assistance programs.
• Tuition reimbursement for eligible programs.
• Opportunities for skill development, internal promotion, and career advancement.
• Paid volunteer service day.