Senior IT Support Engineer I (AI)

Location: Warsaw, Poland; onsite in the assigned office Monday to Friday

Company

hirify.global provides an intelligent content management platform that combines enterprise content, collaboration, workflow management, security, and AI.

What you will do

• Troubleshoot and support mobile, desktop, audio/video, peripheral, network, and telecommunications issues.
• Manage procurement, assets, inventory, and lifecycle activities for IT hardware and software.
• Perform system imaging, application configuration, and security policy enforcement.
• Collaborate with Facilities, Sales, Engineering, and People Operations.
• Coordinate IT communications between headquarters and remote offices.
• Lead complex initiatives, coach peers, and support end-user technology decisions.

Requirements

• 4+ years of experience in an IT Support role.
• Working knowledge of Windows, macOS, Lenovo and Apple hardware, networking concepts, and voice/video conferencing solutions.
• Experience leading complex enterprise initiatives on a global scale.
• Technical certification in desktop operating systems.
• Excellent verbal and written communication skills in English and Polish.
• Strong teamwork, communication, adaptability, and problem-solving skills.

Nice to have

• Mac, PMP, or network certification.
• Experience with Zoom and RingCentral.
• Demonstrated commitment to keeping technical knowledge and skills current.

Culture & Benefits

• In-person collaboration and community are central to the working culture.
• Work as part of a global IT End User Services team.
• Growth and development are encouraged, with an emphasis on service quality and positive teamwork.
• The company promotes diversity and equal opportunity.

Hiring process

• The Recruiter will provide additional information about working practices and company culture during the hiring process.